Frequently Asked Questions about Refractory and Insulation Materials

FAQ

Our FAQ section is your go-to resource for quick answers. Here, we address common questions about our refractories and insulation products, services, ordering processes, and technical details. Whether you’re curious about product specifications, delivery timelines, or maintenance tips, our clear and concise responses will help you make informed decisions and solve any queries efficiently.

How are refractory products packaged for export?

Standard packaging: wooden pallets with plastic wrapping (for bricks), or steel drums (for castables). Custom packaging (e.g., fumigation, marine-grade protection) is available per request.
How do you ensure on-time delivery?

We maintain raw material stock and have a dedicated logistics team to monitor production and shipping. Weekly progress reports are provided for large orders.
Are there any restrictions on importing refractory materials into my country?

We check regional regulations (e.g., EU CE, US FDA for food-grade applications) and ensure compliance. Notify us of your destination country for a regulatory review.
How do I choose the right refractory for my furnace/kiln?

We assist in material selection based on your operational parameters: working temperature, contact media (metal melt/slag/gas), heat transfer requirements, and expected service life. A technical questionnaire will help us recommend the best solution.
Do you have a technical team for R&D and problem-solving?

Yes, our multi-person R&D team includes material scientists and engineers who are constantly improving product performance and developing new solutions for emerging industry needs.
Do your refractories work for aluminum/steel/glass production?

Yes, we have specialized products for each industry:

Steel: Blast furnace linings, ladle refractories
Aluminum: Melting furnace crucibles, degassing unit linings
Glass: Tank furnace blocks, regenerator checker bricks

Not only this, we also provide high temperature products and solutions for other metallurgical industries, cement, ceramics, petrochemicals, electric power, foundry, energy, environmental protection and so on.
What is the maximum service temperature of your refractory products?

It varies by material: alumina-based up to 1750°C, magnesia-carbon up to 1600°C, and special high-purity products up to 1850°C. Detailed data sheets are available upon request.
Can your materials withstand specific industrial environments (e.g., high-temperature, corrosive slag, thermal shock)?

Yes, our products are engineered for harsh conditions. For example, our refractory linings resist temperatures from 1200°C to 1800°C and are tested for resistance to acidic/alkaline slag and thermal cycling.
Do you offer refractory solutions for niche industries (e.g., aerospace, nuclear)?

Yes, we have experience in high-purity and specialty refractories for advanced applications. Contact us with your requirements for a tailored proposal.
Are your refractory products environmentally friendly?

We use low-dust formulations and comply with EU REACH, RoHS, and US EPA standards. Our production processes minimize waste and energy consumption.
Can used refractories be recycled?

Many of our products are recyclable or reusable as aggregate for new refractories or construction materials. We provide recycling guidance for end-of-life management.

Frequently Asked Questions About Refractory and Insulation Materials