Frequently Asked Questions about Refractory and Insulation Materials

FAQ

Our FAQ section is your go-to resource for quick answers. Here, we address common questions about our refractories and insulation products, services, ordering processes, and technical details. Whether you’re curious about product specifications, delivery timelines, or maintenance tips, our clear and concise responses will help you make informed decisions and solve any queries efficiently.

What types of refractory materials do you specialize in?

We focus on high-performance refractory products, including but not limited to alumina-based, silica-based, magnesia-based, and composite materials, widely used in metallurgy, cement, glass, petrochemical, ceramic, Foundry, power, and thermal engineering industries.
Main products include： Refractory Bricks, Insulating Bricks, Refractory Castable, Ceramic Fiber Blanket/Board/Module/Paper/Textile/Bulk, Calcium Silicate Board, Sic and Si₃N₄ Product, Kiln Furniture and other refractories.
Can you customize refractory shapes/sizes for unique equipment?

Absolutely. We offer OEM services for custom bricks, castables, and precast parts. Provide technical drawings or samples, and our engineering team will develop a solution.
What is the minimum order quantity (MOQ) for standard products?

MOQ varies by product, typically 1 ton for bulk standard refractory bricks and 500kg for castables. Smaller trial orders are available at a slightly higher cost.
Can I request a sample before placing a bulk order?

Yes, samples (1-5kg) are provided free of charge for qualified customers, with shipping costs covered by the buyer. Lead time for samples is 7-10 days.
How is your pricing structured?

Prices depend on material type, specifications, order volume, and shipping terms. We offer FOB/CIF/CIP pricing—send us your detailed inquiry for a competitive quote.
What payment methods do you accept?

We accept T/T (30% deposit, 70% before shipment), L/C at sight, and PayPal for small orders. Currency options: USD, EUR, or RMB.
What is the lead time for an order?

Standard products: 20-30 days after deposit. Customized items: 30-45 days, depending on complexity. Shipping time varies by destination (e.g., 25-40 days to Europe, 15-25 days to Southeast Asia, 35-50 days to South America).
How long has your company been in the refractory industry?

We have 20+ years of experience, serving over 300 international clients in 60+ countries. Our factory covers 50,000 m² with annual production capacity of 100,000 tons.
Are there discounts for repeat orders or long-term contracts?

Yes, loyal customers enjoy tiered pricing based on annual spend. We also offer exclusive terms for distributors and OEM partners.
What if the received products have quality issues?

We conduct strict QC checks before shipment. In case of defects, notify us within 15 days of receipt. We will replace the goods or refund the cost after verification.
What documents are required for customs clearance?

Commercial invoice, packing list, bill of lading, certificate of origin (FORM E/F/A as needed), and product test reports. We assist in preparing all necessary paperwork.
What shipping methods do you offer?

Sea freight (FCL/LCL), air freight (for urgent orders), and land transport (for neighboring countries). We work with reliable carriers to optimize cost and transit time.

Frequently Asked Questions About Refractory and Insulation Materials